Below you will find a list of frequently asked questions (FAQ) relating to our services. If you don't find the answer to your question here, please email info@game-serve.co.uk.

• Do you have any test servers?
• What are the payment methods available?
• What is the best way to contact support/sales?
• How long does it take for a game server to be set up?
• Are Game-Serve seeking to sponsor clans?
• Can I upload maps and mods to my server?
• Is there a backup Teamspeak 2 server?
• How do I restart my game server?
• Am I allowed to run 'bots' on my game server?
• Do you provide SSH access?

	Do you have any test servers?
	In most cases this is easlily done. We host quite a number of servers, most of which are open to the public. Our advice would be to try out one of these servers. Other hosting companies rely on 'test' servers, but we believe these can be easily rigged using the best hardware with the best settings and connection in order to give a false idea of how an actual clanserver will perform. To find a server to test simply look for the 'Game-Serve.co.uk ::' branding on a server name.
	What are the payment methods available?
	Game-Serve provide four different ways to make your payment for our services. We reccommend using PayPal ( http://paypal.co.uk ) but also accept NoChex ( http://nochex.co.uk ), Cheques and Bank Transfers For more information and instructions on how to pay using those methods please visit our How to Pay page.
	What is the best way to contact support/sales?
	For a full list of ways to contact Game-Serve please visit our support page Depending on your query we recommend Skype/Live Help/IRC for quick responses to support questions, while we prefer email for Billing/Sales questions.
	How long does it take for a game server to be set up?
	On average it takes less then 24 hours but this is no guarantee. However your billing period will not start until the server has been successfully set up and is live.
	Are Game-Serve seeking to sponsor clans?
	No we are not. We have a group of sponsored clans and if we require more we will come looking for you. However if you believe that your sponsorship deal is too good for us to turn down feel free to email sponsorship@game-serve.co.uk. We won't answer to any sponsorship requests via any other means.
	Can I upload maps and mods to my server?
	Yes. All game servers come with maps/mods space. We have set a soft limit of 200MB, however in certain circumstances we may allow use of more space. You the customer is responsible for managing any mods/maps that you upload. If you are having trouble configuring/installing a mod please post in the Forums rather then contacting support directly so that anyone is able to answer your question.
	Is there a backup Teamspeak 2 server?
	Yes. Every minute a backup of the server database is made and transfered to a external server. This means in the event of a downtime the backup server will automatically come online within one minute allowing you to connect right away with exactly the same connection details.
	How do I restart my game server?
	While we wait for a server control panel to be developed the easiest way to restart your game server to load new maps/configuration options is to simply 'rcon quit' it. This will shutdown the game server properly and then the automatic server restart script should start it up immediately.
	Am I allowed to run 'bots' on my game server?
	No. 'Bots' are CPU intensive and therefore other customers may experience lag due to them running on your gaming server. The only way for you to run 'bots' on your gaming server is for you to buy a dedicated server or colocate with us. You are then in control of the whole box and therefore its up to you.
	Do you provide SSH access?
	No. We only provide FTP access for managing files and folders. However SSH/Remote Desktop/VNC is all available with dedicated servers.